Refund policy

14-Day Money-Back Guarantee
We want you to feel confident about your purchase. If The Family Handoff Kit isn't right for you, email us at hello.familyhandoff@gmail.com within 14 days of your purchase and we'll give you a full refund. No questions asked.

Digital product
The Family Handoff Kit is a digital product delivered by instant download, so there's nothing to send back. Just email us with your order number.

Problems with your files
If a file is damaged, won't open, or you didn't receive your download link, contact us and we'll send you a working copy right away.

Customers in the European Union
Our 14-day money-back guarantee applies to all customers worldwide, including customers in the European Union.

Refund timing
Refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days for the refund to appear.